5.3 Returns for Credit or Mistakes in Ordering

Last Revised Date
Thursday, February 1, 1996 - 12:00 am

Policy Information

Policy Number: 5.3 Effective Date: February 1996
Responsible Unit: Financial Services - Purchasing Last Revised Date: February 1996
Phone: 520-621-1747 Email: contactpacs@fso.arizona.edu

Purpose and Summary

The purpose of this policy is to outline the policy related to returns for credit or mistakes in ordering.


This policy applies to all University locations and units, including all University extensions, satellite locations, and off-site campus units, both domestic and international.


  1. When a vendor has shipped items as specified on a Purchase Order, they have legally complied with their part of the contract and are under no obligation to accept for credit any items delivered as specified. Agreement by a vendor to accept the return of an item for credit is by no means automatic, and a restocking charge may be incurred. This charge will be assessed to the requisitioning department.


  1. Requests for supplies or equipment to be returned to the vendor for adjustment or credit need to be arranged with the vendor, from whom a Return Authorization number must be obtained.
  2. Material ordered in error and having a net value of $50 or less should be retained by the requesting department.

* Please note that sections titled Frequently Asked Questions and Related Information are provided solely for the convenience of users and are not part of the official University policy.